Refund policy
Oakmont Marketing Ltd. is committed to providing only the highest quality sports products. If for any reason you are unsatisfied with your purchase, you may exchange or refund any unused items within 30 days of receiving your product. Please note that shipping and handling charges are non-refundable. If you received the wrong product, size, or color, we will gladly replace it at no charge to you.
Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, cancellations are no longer possible.
Refunds
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply contact us, and we will provide you with a return address and a replacement or refund, as preferred.
If you are unsatisfied with your order, please reach out to our support team, and we will do our best to assist you!
Important Notes:
- Customers are responsible for paying return shipping costs.
- Refunds are not issued if:
- Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
You may submit refund requests within 15 days after the guaranteed delivery period has expired.
Return or Exchange Process
To initiate a return or exchange, simply contact us at the address below or contact@game-grips.com. Once your return has been submitted, you will receive an email confirming your status with all the information required for the return.
If the portal is not working or you need further assistance, please contact us directly at cont@oakmont-marketing.com, and we will be happy to help.
Contact Information:
Oakmont Marketing Ltd.
Elia Zammit Street, Business Center,
St Julians STJ3153, Malta